Effective September 14, 2026
Refund & Cancellation Policy
Monthly subscriptions
You may cancel at any time through Stripe's secure customer portal or the subscription-management method provided by RefineAI. Cancellation stops the next renewal. Access ordinarily remains available until the end of the period already paid. Partial-month refunds are not automatic.
Failed payments
Stripe may retry a failed renewal and ask you to update the payment method. Access may be suspended or terminated when the recovery or grace period ends without successful payment.
One-time purchase
The one-time plan is a digital license delivered after successful payment. If the APK cannot be downloaded, installed or activated on a supported device, contact RefineAI promptly through the support method published at refineai.download so we can troubleshoot or determine an appropriate remedy. Nothing in this policy limits non-waivable consumer rights.
Duplicate or unauthorized charges
Contact us promptly with the Stripe receipt information. Do not include complete card numbers. We will investigate duplicate charges. Unauthorized charges should also be reported to Stripe and your financial institution.
How refunds are returned
Approved refunds are returned through Stripe to the original payment method. Bank processing time varies.
Checkout email
Stripe requires an email to provide receipts and administer the purchase. RefineAI does not collect or store that checkout email on RefineAI-operated servers. Stripe handles it under Stripe's separate privacy policy.